Gutrace — Privacy Policy

1. Information We Collect

1.1 Food/menu information and tracking entries you choose to provide

The Service may allow you to provide information such as food names, ingredient lists, menu descriptions, dietary preferences, symptom notes, and other context (including health-related information) to help personalize results and provide tracking features.

For example, you may choose to enter or save:

• Food or menu text (food names, ingredients, menu items, preparation notes);
• Preferences and tolerances (e.g., personal trigger settings);
• Tracking entries such as meals, symptoms, notes, and timestamps.

1.2 Device and usage information

To operate and secure the Service, we may collect technical information. Depending on your device and settings, this may include:

• Device identifier (e.g., a device ID provided by your operating system);
• App and device information (device model, operating system version, app version, language, time zone);
• Log and diagnostic data (crash reports, performance data, error logs);
• Network information (IP address and general network details) to help deliver the Service and prevent abuse.

1.3 Purchase and subscription information

If you subscribe or make in-app purchases, your app store (e.g., Apple App Store or Google Play) processes payment. We do not receive your full payment card details. We may receive information such as purchase status, product identifiers, and transaction or receipt data needed to confirm your subscription status.

1.4 Information you send us

If you contact us for support, we will receive the information you choose to share (for example, your email address, a description of the issue, and technical details that help us troubleshoot).

1.5 Cookies (website only)

If we provide a website for the Service, it may use basic cookies or similar technologies required for site functionality.

2. How We Use Information

We use information to:

• Provide and operate the Service (including generating ingredient flags, Safety Scores, and personalized alerts);
• Enable tracking features you choose to use (meal and symptom logs, trends, and insights);
• Manage subscriptions and purchases (confirming purchases and entitlement status);
• Improve reliability and performance (debugging, crash analysis, product improvement);
• Provide customer support and respond to inquiries;
• Protect the Service (security, fraud prevention, and abuse detection);
• Comply with legal obligations and enforce our Terms.

We do not sell your personal information.

3. How We Share Information

We share information only as needed to operate the Service, including with:

3.1 Service providers (processors)

We use trusted service providers to help us run the Service, such as:

• Cloud infrastructure providers (hosting, storage, content delivery);
• Analytics and crash reporting providers (to help us understand app stability and performance);
• Support tooling providers (to respond to user requests).

These providers may process information on our behalf under contractual obligations to protect it and use it only for providing services to us.

3.2 Legal and safety reasons

We may disclose information if we believe it is reasonably necessary to comply with law, regulation, legal process, or governmental request; to protect the rights, property, and safety of users or others; or to prevent fraud and abuse.

3.3 Business transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction. We will provide notice if required by law.

4. Data Retention

We keep information only as long as reasonably necessary for the purposes described in this Policy, including providing the Service, meeting legal obligations, resolving disputes, and enforcing our agreements.

Where the Service stores tracking entries (such as meal and symptom logs), we retain those entries until you delete them (where the feature is available) or for as long as needed to provide the Service. Certain limited technical logs may be retained for security, debugging, and reliability.

5. Your Choices & Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing.

Because the Service may not use accounts, we may need additional information from you to locate data associated with your device (for example, a device identifier shown in the app settings, if available).

To exercise your rights, contact us at support@gutrace.app. We may ask you for information to verify your request and protect your privacy.

5.1 App permissions

You can control the Service’s access to device permissions (such as camera access) through your device settings. If you disable certain permissions, some features may not work.

6. International Data Transfers

We may process information on servers located in different countries, including where our service providers operate. When we transfer information internationally, we take steps designed to protect it consistent with applicable law.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Service is not directed to children under 13 (or a higher age where required by law), and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us at support@gutrace.app, and we will take appropriate steps.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Policy and revise the “Last Updated” date above. Your continued use of the Service after the update means you accept the revised Policy.

10. Contact

If you have questions about this Privacy Policy or privacy requests, contact us at support@gutrace.app.