Describe the moment
Tell us which screen you were on and what you expected to happen.
A quicker path to an answer.
These three details help us understand the issue without asking you to share private medical information.
Include the basics
Add your iPhone or iPad model, iOS version, and Gutrace app version.
Protect your privacy
Never email your password, full payment details, or sensitive health records.
I cannot sign in. What should I try?
Confirm that your connection is working, update Gutrace from the App Store, and use the same sign-in method you originally chose. Sign in with Apple, Google, and email may create different accounts unless they have been linked. If the problem continues, email us with the sign-in method and the error message you see.
How do I restore my subscription?
Open Gutrace, open Account from the home screen, and tap Restore Purchases. Make sure the device is signed in to the same Apple Account used for the original purchase. Restoration does not create a new charge.
How do I manage or cancel an App Store subscription?
Apple manages App Store billing. On your device, open Settings, tap your name, choose Subscriptions, then select Gutrace. Apple provides current instructions in its subscription support guide. Deleting your Gutrace account does not automatically cancel an App Store subscription.
Why is the free trial not shown?
Introductory offers are controlled by Apple and are usually available only once per subscription group. Gutrace displays a free trial only when StoreKit confirms that the current Apple Account is eligible. The Apple purchase sheet shows the final offer, price, billing date, and renewal terms before you confirm.
A food or menu analysis did not complete.
Check your connection, then try again with a clear image or shorter text. Before the first AI analysis, Gutrace asks for permission to send the food image or text and limited context to Google Gemini API. If permission was declined, the analysis will not run. Do not use Gutrace for emergencies or as a substitute for professional medical advice.
How do I delete my Gutrace account?
Open Gutrace, open Account from the home screen, tap Delete Account, and follow the confirmation steps. You can also email info@gutrace.com from the address associated with your account using the subject “Delete my Gutrace account.”
Where can I read the privacy policy and terms?
Read the current Privacy Policy and Terms and Conditions. For a privacy request, email info@gutrace.com.